# Customer account production tracking "Where's my order?" is a support ticket every made-to-order brand gets, because the customer has no way to check for themselves. This puts the same production status your team already sees in the customer's own account. It's not a separate tracking system to maintain. It reads the same manufacturing order status as everything else, just presented for the customer rather than for ops. ## Questions **Is this the same status support sees on the order page?** Yes. The same manufacturing order status, shown in a form built for the customer rather than your team.