Ask Sidekick about production

Checking on an order used to mean opening Orderkraft, finding the manufacturing order and reading the page. That’s fine at a desk. It’s a lot of clicking when a customer emails to ask where their table is.

Sidekick, the assistant in your Shopify admin, can now read your production data in Orderkraft. Ask it in plain language and it looks the order up.

Added

• Look up manufacturing orders by their number (MO-4K2X9QZ1A), the order they belong to (#1002), a SKU or a product name.
• Ask about the whole shop: “what’s on hold?”, “what’s overdue?”, “what has to ship today?”. Sidekick filters on status and ship-by urgency, and can count them for you.
• Ask about a single order in detail. Sidekick sees which production steps are done, which are in progress and what each one is still waiting on, along with holds and their notes, the materials used and the status history.
• Each manufacturing order Sidekick finds comes with a link that opens it in Orderkraft, for when you need to act on it.

Sidekick can read your production data but can’t change it. Starting, holding or completing an order still happens in Orderkraft.